Excellent Environment, Bad Product - Customer Success Manager BridgeU Employee Review

In its current guise, nothing.

During my time at BridgeU I have seen: - Most senior technical staff leave, averaging 1 per month. - Leadership U-turns are a regular occurrence. - A team sore from redundancies only to be met with more redundancies the next year. - A legacy application where trying to make any kind of change feels like herding cats. - An acquisition where most of what remained of the tech team was laid off despite reassurances that there would be long term engineering effort in the UK. On the acquisition... upon announcement we were informed that a strategic review was underway. This is code for "We're making redundancies". Our first meeting with the new CEO was a spectacle where he bragged about his business acumen. Shared how he had declined to buy a Ferrari so he could buy BU and complained that most of his new minions had their cameras off. Additionally, the current CEO spent 5 minutes sucking up to his new boss about how great the acquisition process was, especially since the new boss had just had a baby. Those of us who were worried about feeding our own children didn't appreciate it. Due to the political situation in the US and the recent announcements regarding immigration in the UK, this business probably has a limited lifespan. To my former colleagues in all areas of the business, get out as soon as you can.

Some great colleagues - at least the ones I have worked closely (of course not including leadership team) are extremely kind and supportive Remote working - saves so much time on commute

-This tiny company has a ridiculous hierarchy to make sure the voice from the bottom does not reach leadership. The warm and nice culture is limited to your immediate contact circle - where everyone is at the bottom of the food chain. Also, most nice people are gone because they are skillful and will be valued in other places. -Romote working means flexibility but it takes away your needed social support, and belonging if the company does not make efforts in team building. -Micromanaging is a norm in this company, plus useless team leads spread this toxic way of working and destroys the warm culture. The company moral is the lowest I have ever seen. -People still working in this company have to work like horses, because of so-called "restructures" happening every 6 months - firing people, budget cuts while raising SL income.... -The fact that you see the ceo replying to bad reviews here on Glassdoor is PATHETIC - there are so many things a leader can do to amend the image of a company, but I doubt disputing reviews on social media is an effective way. -The business operates in a fog of no clear vission or strategy. Everyone has a say on the product except the customers because they don't pay. -No professional growth whatsoever -The business would like to call itself scaling up. However I can only say that the company is FALLING APART if SL continue to make bad decisions without a clear direction. On top of that, the fast growing competitors will speed this up.