Hard - Senior E-Commerce Executive Bookends Employee Review

Although we have never had an employee with this title, we are happy to respond to the concerns raised in the review. Contractual hours are always in line with the national average and within the administration roles, they are below the national average. Overtime is optional; it is hardly ever requested and is never enforced. If overtime is worked it is always paid. For the vast majority of the year, our premises are opened at approximately 8 a.m. and closed at approximately 6:00 p.m., therefore it is impossible to work excessive overtime. The CCTV is primarily in place for security and shop theft purposes and not to monitor staff. We are sad that the employee experienced reinforcement as negative. This is not something that we would want any employee to feel. We aim to nurture our employees to expand their skill set, helping them to be a valued member of the team. We acknowledge that software can be challenging, especially as some of our software is provided by our external partners and, therefore beyond our control. However, as an ambitious and growing company, developments in our I.T., are continually forefront and ongoing.