Fantastic People & Great Premise - Sales Development Representative (SDR) BookMyGarage Employee Review

Some of the colleagues were nice and friendly

This was, without question, one of the most toxic and poorly managed workplaces I’ve experienced. The directors consistently treated employees with a lack of respect and basic professionalism, creating an environment where people felt undervalued and disposable. There was no clear direction for the company—priorities shifted constantly, communication was vague or nonexistent, and decisions often felt reactive rather than strategic. Employees were left guessing about expectations, which made it nearly impossible to do their jobs effectively or feel any sense of stability. Support for staff was virtually nonexistent. Concerns were ignored, feedback wasn’t taken seriously, and there was no meaningful investment in employee development or wellbeing. Instead, the culture was dominated by gossip and negativity, which only fueled an already unhealthy atmosphere. Unsurprisingly, staff turnover was extremely high. Talented people didn’t stay long, and those who did often seemed disengaged or burned out. Rather than addressing the root causes, leadership appeared indifferent to the constant churn. Overall, this is an organization with serious cultural and leadership issues. Without major changes in how employees are treated and how the company is run, it’s difficult to see how it can retain talent or build a positive, productive workplace.

Staff Way your treated Work to life balance Salary Book my garage is great. You are left to do your job your never micro managed and the team is amazing. You can speak your opinion regardless of if it’s positive or not and be respected for it, and trust me I do. I am a Harte on sleeve person. It took me x2 month to know I was with a good company, while still under probation sadly my wife not expected lost her father. So of course the day it happened I called my managers to say I won’t be in. There was none of this you are only allowed so many days off, or remember your on probation you need to perform. It was “ your family comes first take what ever time you need to support your wife” within 2 days my wife got sent flowers also from book my garage staff. Her company she had over 14 years of service with didn’t send any! That is how quickly I took to loving my company I work for. Now at book my garage it does not stand still, it’s still a young business so often there may be a new product or a new idea we will do. This can be a bit scary. But! That is because we are learning we don’t believe first time is perfection. It’s about always ensuring you’re getting to perfection. So you have to be ready for changes. This is to ensure we are being the best we can. So for some it’s alarming. For anyone with hunger and an understanding in sales, account management or marketing understands it’s how you get success for you and your clients. I could more than confidently ring up one of the directors and say your new product is not good it won’t work. Would I be taken seriously that is how close we all are as a company. Everyone’s opinions count and are valid. Where else could you tell a director or founder of a company with confidence you disagree? You get more respect because they then see the passion you have also for BMG. I love my manager my colleagues. I am paid well, treated so fairly it’s lovely. I go to sleep every night not stressed my bills are paid and my family are financially looked after. Hard to come by for many sadly.

Nice to have a little more holiday allowance We can rush out new ideas or process before a test. But the industry we are in it is trial and learn no other way. So not a CON as such but not suited to everyone