Pros
One positive thing about Boardwalk is that you will get paid and the company is financially strong, so you do not have to worry about the company going bankrupt. The job does teach you many lessons about the real corporate world, how businesses operate, and how to handle pressure to get a heart attack at work. You also learn the reality of sales, customer service, and corporate expectations. Sometimes you are expected to present everything in a very positive way to customers even when the reality behind the scenes can feel different. Small gestures like free food during month-end or busy periods are appreciated, but they do not replace the workload and pressure employees experience. At times it feels like employees are pushed to their limits while bigger workplace concerns are not properly addressed.
Cons
Fair compensation is one of the biggest concerns. You can work beside another employee doing the same type of work and carrying similar responsibilities, but one person may be earning around $50,000 while another is earning around $60,000 simply because they were hired later under a newer compensation package. This creates frustration for existing employees who continue to contribute but do not receive the same adjustments. The work environment can create constant pressure where employees may feel like they are always being judged instead of supported. Expectations can sometimes become unrealistic. For example, even during lunch breaks, if a customer comes in or contacts customer service looking for site staff, the priority appears to be avoiding any customer wait time while the employee’s own break time is not always respected. Another concern is the level of monitoring and trust. Even though many employees are not working in a call centre environment, calls and interactions may be reviewed regularly. Quality and improvement are important, but when monitoring becomes excessive it can make employees feel micromanaged rather than trusted. Internal politics and favoritism can affect workplace morale. Employees want to believe that hard work, dedication, and results determine opportunities, but sometimes it can feel like other factors play a bigger role. Staff retention and hiring have also become major challenges. Some positions are difficult to fill because of the workload and pressure involved. Office employees leave for better compensation and opportunities elsewhere, while operational and maintenance teams also experience turnover. Instead of only replacing people, more focus should be placed on understanding why experienced employees are leaving. Safety and staffing support could also improve. Employees may have to handle difficult situations directly while still maintaining a positive image to customers. The company promotes support systems being available, but frontline employees can still feel they are carrying many situations themselves. The workplace can sometimes feel unpredictable. Management may seem friendly and supportive one day, but employees may still feel unsure about their long-term security. More honest communication and transparency would build stronger trust. Boardwalk used to have a reputation for stronger values, employee focus, and a healthier workplace culture. Over time, it feels like the focus has shifted more toward numbers, optimization, and cost control rather than the people who keep the business running.
