Nice people but horrific company structure - Customer Assistant Blume Group Employee Review

2.0
24 Apr 2025
Recommend
CEO approval
Business outlook

Pros

Onboarding process was extremely thorough - Amber was amazing Daily team building Interesting work Management were all young but friendly

Cons

They time how long you use the toilet for and sit you down if it goes over the allotted time . Which I'm sure was something like 8-10 minutes per day? Because of the cases you deal with we would sit down and do some exercises to see how we could be more sympathetic to the clients (a lot of them have lost limbs due to accidents in the work place) we did an exercise where we had to put one arm behind our back and do a task like tie our shoes or put a jacket on. Once we did this we were told we could now tell the client we can understand how it feels to loose an arm etc because we basically played a game at work. Felt extremely tone deaf and ridiculous - I would never tell an amputee that I knew what it felt like because I pretended I didn't have an arm.

avatar
Blume Group Response
1y
Thank you for your feedback. We’re pleased to hear that you had a positive onboarding experience and found your team to be friendly and supportive. That said, we’re genuinely sorry to learn that other parts of your experience left you feeling uncomfortable and unheard. We never want anyone to feel disrespected, and we take concerns around personal wellbeing, communication, and sensitivity very seriously. While we aim to foster empathy in the work we do, we appreciate your perspective on how certain training exercises may have felt inappropriate or misjudged — that’s important feedback and will be reviewed. If any current team members ever feel unable to raise concerns openly, we encourage them to speak confidentially to their line manager or a member of the People Team. We’re committed to making improvements based on honest input like yours. Thank you again for taking the time to share your experience

Explore other reviews about Blume Group

2.0
28 Apr 2026
Recommend
CEO approval
Business outlook

Pros

the money is okay if youre poor

Cons

the culture is dead here

4.0
12 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Great Bonus, Great Company Overall, Progression

Cons

No cons to speak of at the moment

See reviews by: Helpful|Rating|Date|All