Dysfunctional - Manager BetterUp Employee Review

1.0
19 Oct 2022
Recommend
CEO approval
Business outlook

Pros

• Individual contributors tend to be genuinely amazing ppl who believe wholeheartedly in the mission and are passionate about making a difference • pay is fair, benefits save for medical are good. • lots of materials to consume if you’re into reading/learning. • great place to experience start up life but with 700 ppl and minimal organizational leadership.

Cons

• medical benefits are shoddy in terms of coverage, and while employers cannot do too much to alter the insurance industry this is the most restrictive medical insurance I have had in a long time. • leadership is poor. I could write a book but I’ll spare you and give a short list - lots of thoughts but zero pragmatics or enablement. It’s disjointed as an organization. No one seems to be orchestrating, like 100 different biz functions all doing their own thing. The literal definition of dysfunctional, and reactive. • positive psychology weaponized for corporate greed. I have seen folks put in situations to fail (no resources, guidance, infrastructure, etc), told that failure is okay and that we learn from it, only to have them be told failure isn’t an option and have their input dismissed as playing the victim. The player vs. victim ideology that they subscribe to is weaponized to crush dissent and criticism, preventing many things from being improved. • completely wasteful and useless onboarding. Your first month is drinking positive psych and company culture kool aid while being constantly told to spend literal *hours* searching a disorganized and out of date internal wiki for answers only to find they don’t even answer your question and then have to advocate for yourself when you still gotta ask someone for help. Zero training on the like 200 tools the company pours money into hoping it will make us efficient and wondering why they aren’t working when we don’t invest in their proper use and implementation. • not a tech company - as much as they don’t want it to be true, our tech stack is not what makes us successful, it’s our coaches and that relationship is shaky at best. But our web app is mediocre at best. • so many things have been made more complicated than needed. • the only reason I think the org is still functioning is that they’ve thrown headcount at their problems instead of being functionally competent. basic project management skills are lacking and if some does use them the culture throws their skills out the window to speed through a “mission critical”initiative just to forget about it.

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BetterUp Response
3y
Thank you for taking the time to share your experience with us. Please know that we take this feedback very seriously. We have an open door policy and an anonymous feedback system in place to ensure employee voices are heard and appropriate action is taken towards bettering the organization. If you feel comfortable sharing specifics with us, please contact your HR Business Partner. We want to create an environment where everyone on the team has the psychological safety and support to thrive on a personal and professional level. We are grateful for any opportunity to improve and for feedback that can help us toward our goal of making BetterUp a great place to work for everyone on our team. - The BetterUp People Team

Explore other reviews about BetterUp

5.0
17 Jun 2026
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Pros

Amazing team Rewarding cross functional work Interesting tasks Learning opportunities Flexible work schedule

Cons

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5.0
10 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Nearly 8 years in, and the work still pulls me forward. What keeps me at BetterUp is that the problems are genuinely hard and genuinely worth solving. I came from engineering, so I'm wired to care about infrastructure, not just features, and this is one of the rare places where you can build something foundational and actually see it move metrics, clear escalations, and unblock a whole go-to-market motion. The mission isn't decorative here. I can feel the thread between the work and the outcome. BetterUp also trusts you to figure things out across lanes. I've written SQL, prototyped with AI tools, facilitated workshops, and co-designed vendor strategy, all as a PM, because the culture doesn't penalize curiosity or reaching into adjacent territory. And honestly, some of my closest friendships came out of this place. The people I work with, on engineering, on cross-functional teams, and in peer mentorship, are people I genuinely learn from and, in some cases, people I can't imagine not having in my life. That combination of meaningful infrastructure work, real trust, and people who challenge you and become your people is not easy to find. The benefits span beyond general work-life-balance, if you're curious about something, there's always an open door to learn and contribute. As a woman in tech, I cherish the fact that our colleagues listen to women, and our insight is taken into account instead of just ignored. It's nice to feel safe at work, able to speak your mind freely.

Cons

If you want a boring job, this is not the place for you.

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