It's unfortunate that the list of cons grew so extensively. The company has the makeup of something tremendous, I was really excited to be part of this mission, but they are pushing so hard toward growth goals, there's just a lot of collateral damage. My time at BetterUp rebuilt my trust with leadership and gave back trust and safety as a sales professional at the start, but then it ran it over with a semi-truck (and backed over it a couple times) in the end. There's a lot of trauma left. So, here's my honest take:
--They force-feed you culture, it's almost cult like. People use their High Impact Behaviors in daily vocabulary which is weird. I understand the purpose, but it's just too much. And you have to love to read - like a LOT of books.
--They have all the tools for transparency and open communication and a "culture of feedback" (15five, regular reviews, coaching on feedback) but can't take it themselves. I think this is for the purpose of monitoring their employees - they have wayyyy too much process for a company of this size.
--They hire exceptional talent, but don't listen to experienced team to make actionable changes. They are stuck in their ways, their process, their vision - to a fault.
--The management at every single level is there for the company and does not protect their team members. The responsibility of underperformance will always be on the sales person -- so if you're looking for a sales role, beware.
--They weaponize their values. I read elsewhere that it's not uncommon for someone to be let go because of a "scarcity mindset" or "lack of a growth mindset" which was 100% in my case too. It felt abusive and completely disintegrated my trust with anyone in a leadership role.
--They still don't know exactly what they want to be - or how. And the employees pay the price. Concepts are half-baked, teams compete vs. collaborate and this creates a really toxic work environment that especially suffers with so many team members fully remote, hiding behind devices.
