Personal and Professional Fulfillment, With A Side Of Burnout - Anonymous employee BetterUp Employee Review

3.0
2 Nov 2020
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Phenomenal product that is serving a great need in the individual professional development experience. Tremendous feedback, both from individuals and organizations, on how impactful their experience is utilizing BetterUp. Helps knowing your contributions are supporting the greater good. Co-workers are extremely passionate and caring individuals. Both leaders and individuals are there to support your personal and professional needs, which makes it an enriching work experience.

Cons

Fast Paced environment has steered the organization into making several poor strategic decisions. Been a revolving door of executive leadership in the past two years. Normally, the CEO will move trusted individuals apart of his inner-circle around to different departments, fulfilling a temporary need rather than focusing on long-term vision. Executives usually lack expertise in that line of business, which is glaring all across the board. Executive Leaders hired externally outside the organization have been a revolving door, and majority don't even make it a year before the CEO decides to put in one of his guys to run the department. A lack of career growth opportunities. While you may get a very challenging and rewarding professional experience working in this high growth startup environment, BetterUp is a workplace that lacks in career opportunity. This is especially true in the GTM organization. As the company has grown, they have emphatically decided to hire externally for positions with work experience in top companies. Leaders will never consider internal candidates who've demonstrated success for positions and have aspirations to grow. So the expectation is you remain "in your seat" until the organization restructures your team. While the organization will cite leaders receiving growth opportunities and promotions, it is reserved for the C-Level and Upper Management. This lack of growth and recognition leads to the adverse effect of Burnout. BetterUp's strenuous work environment moving at a rapid pace, with no clear career development path, has led to a tired and burnout workforce. Even the executive team knows its a problem. They don't provide long-term solutions, instead just encourage their employees to take a vacation and utilize their coach to work through challenges. There have been more individuals that I know have left the organization voluntarily now then in any point in the organization's work history, despite the lack of stability in the hiring market currently. People are tired of constantly running around the hampster wheel, and I don't blame them for it.

avatar
BetterUp Response
5y
Hello and thank you for taking the time to provide this review and feedback on your experience at BetterUp. We welcome the opportunity to engage in dialogue with you to learn more. We hope to hear from you soon. You can reach the People Team at hr@betterup.co or you can continue the conversation anonymously at allvoices.co. We want to take this opportunity to share information about our overall internal mobility approach and career growth for our GTM/Sales team members. We are serious about employee retention and connecting employees to internal opportunities. In 2020 alone, over 30 stellar employees have been promoted and transferred into new roles across the organization. We have a step-by-step process outlined for our team members who want to explore other teams/roles, and have an internal job board where they can directly apply to openings. We recognize the need for more formal development opportunities, and are aiming to provide just that. Currently, we are investing in our people leaders through both foundational manager training and BetterUp coaching circles. That said, we also want to invest in our future leaders! The Sales team recently kicked off an Inspiring Leaders program for individual contributors with the goal of developing and promoting extraordinary future sales leaders. The program consists of learning courses and real-world leadership experience. We are really excited to get this off the ground and support the first cohort. We hope that this provides helpful insight into our approach and intention. Feedback is always welcome, and we again thank you for taking the time to share your experience. Our goal is continuous improvement and learning.

Explore other reviews about BetterUp

5.0
17 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Amazing team Rewarding cross functional work Interesting tasks Learning opportunities Flexible work schedule

Cons

As this is a contractor role, there are no benefits

5.0
10 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Nearly 8 years in, and the work still pulls me forward. What keeps me at BetterUp is that the problems are genuinely hard and genuinely worth solving. I came from engineering, so I'm wired to care about infrastructure, not just features, and this is one of the rare places where you can build something foundational and actually see it move metrics, clear escalations, and unblock a whole go-to-market motion. The mission isn't decorative here. I can feel the thread between the work and the outcome. BetterUp also trusts you to figure things out across lanes. I've written SQL, prototyped with AI tools, facilitated workshops, and co-designed vendor strategy, all as a PM, because the culture doesn't penalize curiosity or reaching into adjacent territory. And honestly, some of my closest friendships came out of this place. The people I work with, on engineering, on cross-functional teams, and in peer mentorship, are people I genuinely learn from and, in some cases, people I can't imagine not having in my life. That combination of meaningful infrastructure work, real trust, and people who challenge you and become your people is not easy to find. The benefits span beyond general work-life-balance, if you're curious about something, there's always an open door to learn and contribute. As a woman in tech, I cherish the fact that our colleagues listen to women, and our insight is taken into account instead of just ignored. It's nice to feel safe at work, able to speak your mind freely.

Cons

If you want a boring job, this is not the place for you.

See reviews by: Helpful|Rating|Date|All