Meaningful work but zero raises and no benefits - Coach BetterUp Employee Review

1.0
23 May 2026
Recommend
CEO approval
Business outlook

Pros

• Flexible scheduling • Meaningful work with clients who genuinely benefit from coaching • Access to a large client base you wouldn't build overnight on your own

Cons

Where do I begin. BetterUp brought in $214 million in revenue in 2024. Approximately 4,000 coaches make that number possible. And yet: • Zero raises — not for years of service, not for new certifications, not ever. • Zero cost-of-living adjustments. The world got more expensive. Our pay didn't move. • Zero benefits. No healthcare, no PTO, nothing. • Uncompensated work — prep time, follow-up, and certain session types are simply not paid. • A bonus structure that borders on demoralizing. I hit performance markers for five consecutive months. In the sixth month — the one where the bonus is actually paid — I fell just below the threshold. This is not an isolated story among coaches. • No live human to speak with. Leadership is completely unreachable. Everything goes through a support ticket system. • A culture of fear. Coaches do not feel safe raising concerns for fear of losing their contracts. That is not a healthy professional environment — it's especially ironic for a company selling psychological safety to the world. ──────────────────────────

Explore other reviews about BetterUp

5.0
10 Apr 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

High achieving (but friendly, collaborative) environment, great for driven professionals looking to uplevel their skills and career, flexible work schedule allows me to prioritize school pick ups and personal life, company wide summer and winter breaks every year plus "inner work" days off and volunteer days, career opportunities for advancement (at least in my dept.), You'll work with some of the most capable, driven, kind individuals. I've been here for 3+ years and have no intention to leave, I like the work I do and the team I work with.

Cons

High achieving, high performance culture isn't for everyone (clearly). If you're looking to coast, this is not the place for you. There are pockets in the org with bad managers or poor leaders, and I agree they should be weeded out ASAP because they're clearly bringing down the majority of the org which is filled with decent people who want to do the right thing and do good work. I wish they had a 401k match.

1
4.0
29 May 2026
Recommend
CEO approval
Business outlook

Pros

great client pool - smart, motivated leaders and would-be leaders in large organizations worldwide; little need to do independent business development beyond keeping public profiles up to date; billing and tracking payments one master client instead of many individuals; learning opportunities now with CEUs; opportunities to network with other coaches

Cons

AI emphasis is resulting in fewer sessions and lower client engagement and satisfaction overall; developmental science behind coaching being dumped as primary product selling point in favor of giving superficial, cookie-cutter responses to vague corporate behavioral buzzwords, fees low with continual downward pressure; no longer sustainable for highly trained coaches as primary piece of income stream so best coaches leaving or reducing available hours. Like a couple other platforms, it's becoming outsourcing of shallow upskilling at scale for all but the most senior leaders. That senior work is still quality coaching but too underpaid for it to make sense as anything but a way to fill excess capacity.

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