Please don’t work at the Richmond location - Customer Service Associate Best Buy Employee Review

1.0
13 Jun 2023
Recommend
CEO approval
Business outlook

Pros

Employee discount for your first day in

Cons

Management sucks because they don’t know how to manage people. They will ask you not do do something but they will be doing it. Schedule is always out two to three days ahead instead of one or two weeks. They don’t really have proper first day orientation or even training for you. Just throw you on the floor and you gotta suck it up. Job distribution is not clear that as an cashier we are forced to sell protection plans and different stuff. They want you to do “amazing” job by paying you minimum pay but don’t tell you what you have to improve every month as a personal growth development.

Explore other reviews about Best Buy

5.0
1 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great General Manager, that’s about it.

Cons

All of the leadership besides the GM were unprofessional. They couldn’t help it but most were incompetent.

3.0
30 Jun 2026
Recommend
CEO approval
Business outlook

Pros

No Need to sell or deal with customers (Much) Constantly moving so you always have a task to do Management leaves you to your own devices Almost all warehouse employees have a set of headphone

Cons

Everyone (Cust & employees) Expect an encyclopedic knowledge on where every single item is. Management seems to think we can lift a 85" tv, pull a washer off the top shelf, stock gaming shelves, and handle store pick up at the same moment. Customers think we don't want to help them when we call someone else to help with sales There's almost too much to do and even though we may have 1-3 employees working at a time, 1 is at the door, 1 is behind store pick up, which leaves 1 employee to handle new orders, deliveries, and down stocking.

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