You're working because you have to - Customer Service/Phone Operator Best Buy Employee Review

3.0
12 Sept 2017
Recommend
CEO approval
Business outlook

Pros

Good pay for retail (for the right managers), room for growth, full-time opportunities

Cons

Management, employees aren't valued, customers can say and do anything but you always get the bad end

Explore other reviews about Best Buy

5.0
11 Jun 2026
Recommend
CEO approval
Business outlook

Pros

- No-pressure sales - Never the same day - Great management and co-workers

Cons

- Not for those who refrain from quotas, this is a SALES position

2.0
4 Jun 2026
Recommend
CEO approval
Business outlook

Pros

-It's a job that is available in most locations.

Cons

-The company, on a corporate level, doesn't seem to grasp the value of the talent they have. - Close ties with Citibank subvert the importance of product knowledge, customer service, and revenue for credit card sales. - Daily Performance check-ins are overbearing and myopic. - Tends to burnout motivated employees with false carrots and hollow promises. - Pay's terrible, and rides the line of predatory at times.

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