Once a Great Place to Work — Now Damaging and Demoralising - Assistant Manager Beaverbrooks Employee Review

1.0
8 Jul 2025
Recommend
CEO approval
Business outlook

Pros

The majority of colleagues are fantastic.

Cons

For 7 years, I genuinely enjoyed my job. The team was fantastic, the environment was fun and supportive, and I felt valued. I worked hard and believed I had a future here. It was the kind of place people were proud to work. But in just one year, all of that was completely destroyed. A change in management brought fear, control, and a total breakdown of trust. Suddenly, everything became about micromanagement and punishment. Minor issues that could’ve been resolved quickly with a bit of common sense turned into exhausting disciplinary investigations. The managers involved acted like they were starring in a crime drama — more focused on playing wannabe FBI agents than behaving like professionals. The atmosphere became tense, joyless, and toxic. I was reprimanded for sharing light-hearted moments with colleagues. Meanwhile, I raised far more serious and inappropriate behaviour by both my senior manager and another manager — and it was simply dismissed. No consequences, no accountability. The hypocrisy was blatant and disgusting. It felt like staff were being targeted while those two got away with anything. When I told my senior manager that I’d be leaving a review, I was met with a legal threat. That said it all — rather than reflect or take responsibility, they tried to silence the truth. Then came the internal email — suggesting people had left due to their own behaviour, when in reality, it was the actions of management that drove them away. That email caused me real stress. I went off sick and was initially denied sick pay by my senior manager — a cruel decision later overturned by a far more experienced and competent senior. I gave this job everything. I stayed loyal through tough times. And in the end, it left me mentally exhausted and bitterly disappointed. Over the last 12 months, my life has been far from enriched.

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Beaverbrooks Response
6mo
Thank you for taking the time to share your feedback. I’m glad to hear that, for much of your time with us, you enjoyed your colleagues, felt valued, and found the environment fun and supportive. It’s clear that you cared deeply about your role and were proud to be part of the team. I’m sorry to hear that your experience in your final months did not meet your expectations. While we cannot comment on all the points raised, we take feedback seriously and always aim to provide a professional and respectful environment for our teams.

Explore other reviews about Beaverbrooks

5.0
30 Sept 2021
Recommend
CEO approval
Business outlook

Pros

Lovely staff, good pay and good breaks

Cons

I don’t really have any cons

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Beaverbrooks Response
4y
Thank you so much for your review :)
5.0
5 Jul 2020
Recommend
CEO approval
Business outlook

Pros

Higher up management are amazing and care about employees, its not just talk with Beaverbrooks. They go above and beyond to support their staff. You will get the best customer service training ever! They are VERY fair with payment and rewards. Everyone is treated the same in regards to role and money. No negotiations, which I like, it shows we are equally valued. Bonus if you beat your targets for each financial quarter They celebrate success which is always great HR take allegations very seriously, everyone is heard and they are fair. They prosecute thieves, its not just talk. They wont allow customers to speak to you like garbage, you always have the right to ask someone to leave if they are being abusive. You get the best training in gems and metals to a certified level.

Cons

Only issue is sometimes the "customer is right" was very demoralising when you would stick to your guns when a customer complained about something, and even management agree, but for the sake of people pleasing, head office would often still give out "sorry's" and vouchers to not so nice or deserving people just to keep the peace. As with any job you wont always get along with everyone all the time.

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Beaverbrooks Response
5y
Hi there, Thank you for taking the time to write your review. I'd be interested in discussing further with you as would like to understand the points you have raised. Please get in touch with me at marie.mallaband@beaverbrooks.co.uk and then we can arrange a time to chat. Thanks, Marie Mallaband
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