Pros
The OT is nice. However the moment you say you need a break they will hold that against you. The supervisors/leads in the field really will have you back. However upper management in the office won't. The management team in the field have higher standards than the people doing the hiring so it puts them at a disadvantage.
Cons
This company used to be nice to work for. However lately they are more focused on quantity of agents rather than the quality of the agents. There is no loyalty to employees that have been with the company and have constantly put in good work. The last review put on here was most likely written by the CEO himself. Most of the supervisors barely like their jobs, I don't know why anyone less than them would write such a positive review thats how i know its fake. It is extremely difficult to get time off here. Especially if you in anyway irritate the scheduling manager. He holds grudges and will deny every request. The company is more concerned about putting money in their pockets than giving their employees a raise. Don't even try and call in sick too. They will give you a hard time every time. Their website states they hire the best but their standards for agents have gone down hill fast. If you have a pulse you're good enough to work here, you don't even need a brain. There is no advance training after their initial training day. They used to make the initial training day a priority but now they send people out in the field for months without it. This company is only where it's at today because of the name. The CEO is more concerned about his image than the employees that are working for him. The management team from the office state they work in the field but only if they are together. How do you get to know your employees if you never work with them? The amount of drama. I swear there are more mood swings within this company than a 5150 clinic. Catch management on a bad day and they will try everything in their power to ruin the rest of your life.