Sr. Customer Service Rep - Senior Customer Service Representative Banner Engineering Employee Review

3.0
21 Mar 2017
Recommend
CEO approval
Business outlook

Pros

Great colleagues, for the most part.

Cons

No opportunity to work from home.

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Banner Engineering Response
8y
Thanks so much for taking the time to share your thoughts about your five years here at Banner—and you’re right, we do have an amazing group of people here! I want to take a moment to respond to your comment about working from home instead of being on-site. While we have technology that would enable some positions to be done from home, most positions are on-site. For example, in your role as a Sr. Customer Service Representative, you play a key part in the regular collaboration with your team on calls, orders and emails; it’s the team effort that enables you to support the sales channel so well. That being said, there are some positions at Banner that do not have heavy collaboration within a team, so we are able to offer alternative work options on a case-by-base basis. Thanks again for sharing your thoughts, and for your continued efforts.

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Pros

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Cons

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1.0
17 May 2026
Recommend
CEO approval
Business outlook

Pros

-Air conditioned building. -Computer chairs to sit in during work.

Cons

-Upper management and above is abysmal. I had 6 managers over the course of 3 years of working there. "Organizational change ups", firings and just walking out, seem to happen routinely due to the rot at the top. -Management outright lied about co-workers and my performance in our yearly reviews as an excuse to deem our positions as obsolete and then the company laid us off. -Lots of detrimental policies for lower level employees including the "pay differentials" and will gladly underpay mid level employees while consistently stacking more responsibilities on you. -Non-first shift employees are consistently ignored and disregarded despite most of them having longer tenure then the revolving door of employees on 1st shift. -Company leadership likes to demand mandatory overtime for Electronic Assemblers way too often resulting in slumps of work where they'll "offer" unpaid time off. -Company is also hyper reactive and volatile when trying to meet demand. Including laying off the majority of a third shift when work got slow, to then mass hiring for all shifts nearly doubling low level employees including a weekend shift about a year after cutting the 3rd shift, that has now been dwindled back down to similar employment levels only 8 months later.

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