A regrettable experience - Instructor Babylangues Employee Review

1.0
4 Jun 2018
Recommend
CEO approval
Business outlook

Pros

I am sure some employees are fortunately matched with families they got on well with and neither side encounters any problems, giving the illusion of a well-run company - however BE AWARE that even the Babylangues office has a high turnover of staff and the company will likely cause you far more stress than its meagre wages are worth.

Cons

I honestly can't recommend Babylangues, either as a worker or a client. I briefly worked for Babylangues and whenever I hear about someone moving to France I am compelled to go out of my way to tell him/her to NOT WORK THERE. I even recommend the 'rival companies' or suggest au-pair or hostel work, both of which I have very positive experiences of. Major disadvantages: Poor pay (worked out about 8 an hour despite advertisements stating far more than this), a brief training session where nothing new to me was covered, sent me to start lessons with none of the training/supplies promised. (Why should parents pay so much for this company when their staff are so badly-equipped?) No support, endless paperwork problems including for the parents. No services/social aspect for workers outside Paris. Very few hours. Don't expect real progress if the children don't already speak some English - Babylangues hires unqualified people and blames them if the results are poor. I understand I am bias because of the way things finished with Babylangues. I realised before the end of my contract that due to highly sensitive personal reasons, I would be pulling the plug on my dream of living in France and returning home. Still in tears, I decided I needed to inform Babylangues straight away, to help them find a new babysitter for the family I worked for. Although I had always found Babylangues office staff kind and helpful despite the limited resources they had at hand, I was treated very nastily over the phone. The CEO I spoke with demanded I give reasons for leaving, although this was highly sensitive and I didn't want my 35 dorm neighbours to hear about my personal life. Despite my audible sniffling I was threatened with legal action for leaving my contract early (my answer: this isn't your legal right, and if it were, well, I won't be in the country), and told I need to give 2-3 months notice despite my contract stating just 1. They claimed a shortage of staff although friends of mine had been turned away from the company - a lucky escape. The company contacted the family to tell them they would not let me out of the contract and I would in fact not be leaving the country, although of course I had already told them personally. So what are Babylangues going to do, roll out those hidden bonded labour clauses and imprison me at the airport? As a parent, I cannot imagine that any sensible-minded parent entrusts their child to Babylangues, and that any babysitter feels adequately prepared for this job. Choose a company which treats staff respectfully, trains them well and insures good service for clients - it all runs much more smoothly that way. Allowing unqualified foreigners to look after children through a foreign language has endless possibilites for disaster - the instructor can't properly communicate with the child and resolve their frustrations, or know if they're feeling sick, or understand their needs and interests. It's unsafe and frustrating for your child - also, every time I called Babylangues, I had to try 3 phone numbers and wait about 20 minutes to get through - what if a child was lost or injured? 20 minutes is too long to wait to get in touch. I notice that the CEO of this company has a habit of commenting on all negative reviews to argue with and belittle the reviewer, just see previous reviews for examples. And note that all 5-star reviews seem to be written in the same tone, as if by the same person. Also, criticizing your staff generally implies that you do not choose staff well and don't have adequate screening - a poor reflection on the company rather than the individual. I have also heard that this agency is badly regarded by schools and other employers in Paris (and rightly so)- not a stepping stone to a career in France.

Explore other reviews about Babylangues

4.0
16 Nov 2019
Recommend
CEO approval
Business outlook

Pros

The entire staff was very accommodating and nice. I originally interviewed for them and one other ESL babysitting company and I was much more comfortable with Babylangues. They were very good at keeping my class schedule and my preferred age of children to babysit in mind. The process both applying to and leaving the company was very straightforward and they were more than happy to be my reference for several jobs I ended up applying for after leaving Paris.

Cons

I found the training session, which is only half a day, a little redundant and it could have been much shorter but that is the case for a lot of training sessions. The pay is not amazing but it was enough for me to pay for some necessities as well as some other excursions in Europe. I've heard stories of bad experiences other people had with one of the staff members but I've never experienced this personally.

2.0
5 Nov 2013
Recommend
CEO approval
Business outlook

Pros

Alright if you can't find anything else and can't speak French, and if you have other sources of income and are doing something else in France like studying or something. It's very easy to get a job here as they seem desperate for teachers and seem to often hire people on the spot during the interview.

Cons

It’s just babysitting for minimum wage (though advertised as a 'high' wage), and you can only do part-time hours. Holidays aren’t fully paid, you just accrue 1€/hour to be paid out at school holidays. Only half a day training, which is unpaid and disorganized. I heard that one staff member was aggressive and unprofessional towards another teacher when he wanted to leave which really turned me off working there, and made me reluctant to approach them about anything. You have to give 2 or 3 months notice to get out of the contract (they threaten to press charges if you don't), and it's in French so read it carefully before signing, don't just sign it on the spot without reading it like they ask you to. I got the impression that they have a high turnover rate of babysitters. I found the company to be fairly disorganized, and the same lesson plans seemed to be used for children of different ages and levels, so some of it wasn't relevant. Because all your leave is paid out during school holidays, you can't take any days off during normal working time or you won't get paid. Also they are short on staff so I felt a lot of pressure to not take any days off because it is unlikely that they will be able to get a replacement. I felt like it would be quite difficult to take a sick day at short notice (though luckily I didn't get sick while working there). Also I was told during a job interview at another organisation that experience at this organisation is not highly regarded by proper English teaching schools in France, they just consider it as babysitting, so I wouldn't recommend working here if you want a career in teaching English.

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Babylangues Response
11y
To whomever wrote this article, please feel free to get in touch with us (careers@babylangues.com - +33173749200) to dicuss your issues and how we can help you resolve them. Am I right to assume that you have never worked with us or have ulterior motives to tarnish our reputation? Your allegations are false: "It’s just babysitting" --> It is not babysitting but Language Teaching through interactive activities taking place either in a classroom or at childrens' homes. All our instructors receive full training to the innovative methodology developed by Caroline Benoit-Levy, a certified linguist, weekly teaching assignments and proprietary pedagogical materials in the form of books, CDs, and activity toolkits to accompany them along the curriculum. "for minimum wage" --> Babylangues instructors are paid a net hourly rate of 10.00-16.50€, incremental over time and substiantially higher that the French minimum wage (7.47€ net/hour). "You have to give 2 or 3 months notice to get out of the contract (they threaten to press charges if you don't)" -->Yes our contract clearly states a 2-month notice period for resignation. We require a high level of commitment form our instructors as the job involves working with young children and thus building a close relationship with them. Unexpected instructor departures tend to be very disruptive to the progress made by the pupils concerned. A 2-months period is the time needed to ensure we recruit a viable replacement instructor and put in place a smooth transition between the leaving instructor and his substitute. If a replacement is made before the 2-months period, instructors are in fact permitted to leave without having to serve the notice period in full. This happens in most replacement situations. We have obviously never threatened or intimidated anyone, we are serious organisation with hundreds of clients and a reputation to sustain. "It's [the contract] in French so read it carefully before signing, don't just sign it on the spot without reading it like they ask you to." --> Our legal documents are French because our company is based in France and the authorities we comply with have this as a requirement. We have never asked for anyone to sign documentation on the spot. Instead we provide transcripts translated in English with our contracts, always encourage our instructors to take them away and read carefully before returning, and even redirect those interested towards the services of a profesional and independent translator.
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