High Turnover? - Anonymous employee BECU Employee Review

4.0
19 Nov 2018
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

I retired from BECU and it was great all the way until it was time to hang up my door pass. The work environment was relaxing and access to management was an open door policy. Pay was competitive complemented with hard work. Everyone was friendly and support staff were more than willing to help when the going gets tough.

Cons

The sales goal that could make or break an employment; a seemingly tedious form of quality control that puts everyone on their toes adding more stress to the already pressure cooker environment in trying to meet sales goals; employee turnover, while it's good for BECU's bottom line it impacts the quality of work and efficiency. Case in point, I closed on an auto loan just recently and the consultant who has worked for BECU for a year just made too many mistakes. This in turn put additional burden when I had to contact BECU the following workday to have them change the contract. Call center loan reps could not even give me a simple bi-weekly calculation when all variables were available. Last but not the least, there's no denying the fact that after the subprime crisis, the feeling that BECU has metamorphosed into a profit driven organization is out in the open. At least that's how I see it too.

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BECU Response
7y
Thank you for your comments and for your contributions to BECU and our members. As a growing not-for-profit financial cooperative, we are committed to keeping the member experience and BECU’s unique culture consistent. We are deeply dedicated to our employees, members and communities, and are always looking for more opportunities to provide the programs, tools and services that best fit their needs. Feedback plays an essential role in ensuring we’re continuing to enhance the employee and member experience. Your thoughts are greatly appreciated, and we wish you nothing but the best in your future endeavors.

Explore other reviews about BECU

5.0
18 Mar 2026
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CEO approval
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Pros

Self manage, managers don’t micro manage. Remote work. Great benefits. Good culture. Competitive pay.

Cons

There can be lots of changes when you’re hired.

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BECU Response
2mo
Thank you for sharing your feedback. It’s great to hear that you value the autonomy in your role, the trust from managers, and the flexibility of remote work. It’s also encouraging to see benefits, culture, and pay recognized as positives — those are important parts of the overall experience. We also understand your point about the pace of change, especially early on. Starting a new role can already be an adjustment, and navigating changes at the same time can add complexity. While change is often part of growth and improvement, your perspective is a helpful reminder of the importance of clear communication and support during those transitions. Thank you again for taking the time to share your experience.
1.0
19 May 2026
Recommend
CEO approval
Business outlook

Pros

There are many employees who care about the mission, values, each other, and members.

Cons

Within the Technology organization, there is growing concern regarding the consistency and transparency of hiring and promotion practices following the 2023 CTO transition. Over a relatively short period, the composition of senior leadership changed significantly, with a large percentage of new hires and promotions appearing to originate from overlapping professional networks, referral pipelines, or ethnic background. There is perception that advancement opportunities increasingly favored candidates connected to existing leadership circles, raising concerns about whether hiring standards and evaluation processes are being applied consistently across Tech. As these leadership changes cascaded through reporting structures, teams became increasingly homogeneous in background and prior affiliations. This contributed to employee concerns about reduced diversity, diminished internal mobility, and the potential for affinity bias in hiring and promotion decisions. The resulting leadership composition also became noticeably less diverse over time, which contributed to perceptions of affinity bias and employees outside the dominant leadership network can appear sidelined in promotions, influence, and career growth opportunities, contributing to a perception of favoritism and inconsistent standards. As leadership composition became noticeably less diverse, the corresponding teams become less diverse as well.

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BECU Response
1w
Thank you for taking the time to share your feedback. We appreciate your recognition of the many employees who remain deeply committed to our mission, values, members, and one another. Those connections are an important part of what makes the organization special. We also understand the concerns you've raised regarding hiring, promotion practices, and career growth opportunities within Technology. Perceptions of fairness, transparency, and equal opportunity can have a significant impact on trust and engagement. When employees question whether processes are being applied consistently, it’s important that those concerns are heard and thoughtfully considered. We will ensure this feedback is shared. Your advice around transparency, accountability, and independent review is noted. Building confidence in hiring and advancement processes requires ongoing attention and a commitment to ensuring employees feel opportunities are accessible, merit-based, and clearly communicated. Thank you again for sharing your perspective. Feedback like yours helps inform important conversations about culture, trust, and employee experience.
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