Pros
The variety of positions - the Benefit Coordinator and Benefit Communication Specialist roles vary depending on the client you are assigned to. This means that you could land a totally remote role or a hybrid role. My experience is that BCI is very flexible and will agree to whatever the client wants.
Cons
Even though the duties vary based on the client, the pay seems to be applied the same across the board. For instance, if you are placed with a client that requires higher level customer service/research - you will be paid the same as if you were working for a client that does not require complex assistance.