Pros
- Free luggage
- Working with fun coworkers in store
- Away generally has good values as a company
Cons
- They don't give annual raises for COL, the only way to get a raise is to move up. There are only so many keyholder or management positions available...
- Depending on your position you are either going to be doing hard physical labor or spending hours a day doing nothing
- The company doesn't seem to have a lot of revenue. I think they let a lot of upper management go, they're reducing the lifetime warranty on products to five years, and are seemingly looking for ways to cut costs all around
- Rules seem to be applied unevenly at store level
- The rollout of new technology and new policy is chaotic at best. Things are rolled out before they're fully baked, ie the new warranty policy has a lot of unanswered questions and during a manager all-hands meeting the answers were "we haven't worked that out just yet." Their Shopify rollout is still half-baked and there aren't fixes for things like doing exchanges.
Why would you put your employees in the position to have to explain that there is not a way to do an even exchange, you're going to have to return the product - which takes up to five days to go back to your bank account, and then repurchase the new item? Customers don't care that you the retail employee has no control over that, and they'll tell you off for having essentially double the amount of their purchase out of their account for up to five days.