Overpromise the vendor, overpromise the agent - Call Center Representative Avantive Solutions Employee Review

Thank you for taking the time to share your feedback. We appreciate your recognition of our employee benefits. Regarding your concerns about training, we sincerely apologize for any confusion or miscommunication you experienced. Training duration varies by program and often includes a combination of classroom instruction and on-the-job training. Our goal is to ensure all agents are well-prepared and confident in their roles, and we are committed to transparency and clear communication with both our agents and our clients. We value your input and will use it to improve our processes. If you would like to discuss your experience in more detail, please feel free to email marketing@avantivesolutions.com. Thank you again for your feedback and for being a part of our team. --Adrienne