Pros
Coworkers are generally nice and helpful. Customer service to members is very good. Salaries and benefits are competitive. Cannot really think of any other pros in working here.
Cons
Upper management on a local level (South Florida) is archaic and no longer relevant. At least 10 employees have left the Network area in the past year, many not even lasting a year with the company. Systems are outdated as are internal processes. Human Resources in Miami is worthless in that they do not listen to or properly address employee concerns, and fail to act on repeated complaints. The work environment is extremely depressing - lighting is dark; furniture is old, mismatched and broken; cubicles are all different shapes, sizes and colors; walls are filled with holes and are dirty; many areas have old wood paneling and vertical blinds, half of which are missing or broken. Wall art has to be 20+ years old. The garage and stairwells are extremely dirty and full of cobwebs, and in dire need of cleaning and painting. Of course HR and the Executive Offices are new and well appointed.