Worked there for 5 months, got fired without prior notice. - Customer Support AutoDS Employee Review

-Lack of initial training. "We throw you in the deep and you need to learn how to swim" is a direct quote from one of the departments' heads. -The CS agents/supervisors are very willing to help, but more often than not they can't, because they're all swamped in their own tasks. This resulted to reaching out to several people about the same thing, and both waiting long before getting an answer, as well as unnecessarily bugging people. Their answers were short, usually solved the issue, but rarely explained the "whys" and searches to be done. -Below average hourly pay, compared to other remote start-up companies. No paid sick/vacation days - as long as you work you get paid. -Incouragement to take overtime (doesn't have to apply later on) -Low company and operations structure. Newly formed departments (e.g. HR), no foundation for "surprises" (=changes in the market or changes within the company), no training as mentioned. 'When an issue arises, then we deal with it' approach to almost everything, and the method of work is 'take on a task and solve it'. I got fired because my way of communication damaged the team. I still haven't received an explanation on whom did I damage or which boundaries I overstepped. I was informed in the last zoom call before my termination, that my "opinions are valid, appreciated and coming from a good place. But the way I communicate them can sometimes be an issue". (The communication was done via Slack, notes and comments, so exclusively written, and my texts were no different than this one. After the zoom call, I did my research on how to convey a light emotion through text, and the common tip on all the sites, was to use emojis. So I started using more emojis - I believe a good tip for anyone considering working for AutoDS). Other than that the call was friendly and in no way informative or alarming. 2-3 days later, I received a call that my contract is being terminated. I wasn't contacted by HR, the communication happened after decisions were made already on their end, and the phrase "let's end it here" sounded more than once. I contacted them once again in a PM to at least be given an explanation on my wrongful doing, and once more via email to the CS Head and CEO, with instructions for my last paycheck and a request for references. A week later I still haven't received a response, but my LinkedIn profile was checked by the CEO. I believe this is the definition of ghosting. Fun fact to mention - I also received the silent treatment from my direct supervisor. It was based on a mistake she'd made, causing me a 0% performance review on a case, and after confirming that I handled the case correctly (without mentioning my supervisor nor that it was a case that cost me a review) I reached out to her to make sure everything's ok and we're on the same page. I never received a response. My advice for a potential candidate is, to keep their heads down, avoid the same mistake as I made and don't put your trust in their friendly manners, be flexible (forget what you know so far) and go with their flow, apply a great deal of patience during the initial period. It's a "bee hive" (again direct quote) that works in ONE way - either you pass the indoctrination or you don't. I presume it may be a good place to work if you do get indoctrinated and offer what they need. Working force is needed for sure.