Pros
- All clients are Australian-based so it's day-shift work. - Sat and Sun off
Cons
- If there's a power outage incident (Brownout/No Power), all agents are forced to do Overtime or Undertime to accumulate all hours or minutes of a power outage. - Promotion without proper compensation and increase. - Promotion without a proper job description. - All employees even regulars are not safe from termination if they didn't reach a quota or KPI. - Only the Operations Manager and HR are the safest positions. - The management will declare someone as a "Floating Employee", but the truth is, they are "Terminated". - If you performed, you will be exhausted because they will transfer you to all campaigns. - The terms of payment of a CLIENT are not transparent to AGENTS. An example is "The agents knew that they're paid by their client monthly or semi. But the truth is, the client only pays them on a commission base only." "No Sale, No Payment". Because of this, the operations are always pressuring the agents to make a sale or terminate them quickly if they didn't perform.