C-suite focuses on their own departmental objectives without cross-functional alignment. There are too many cooks in the kitchen yet no-one willing to be a final decision maker - you raise your opinion but don't stick your neck out lest you get stomped on.
Whiplash from endless pivots have lead to near universal burnout. Projects are launched without adequate roadmaps; they are under-resourced and on unrealistic deadlines. Massive investment in content production has not been mirrored across marketing, creative, CS, etc, meaning the company is trying to sell 10X the content with 1X the resources. This cultivates a "hero culture" where folks are rewarded for accomplishing deliverables despite the lack of support; except that it's the NORM instead of the exception.
Job levels have been collapsed, essentially halting career growth. New leadership is hired and then they bring in an external consultant that provides a POV that exisiting employees have been shouting for years.
