A Company that is still trying to figure itself - Lead Technician Asurion Employee Review

1.0
4 Sept 2022
Recommend
CEO approval
Business outlook

Pros

- Great Benefits - Good Entry level pay

Cons

- Policy so flippant and abusable that you may get hired by a team and that same team can get fired for fraud 2 - 3 months down the line -Real pay and benefits happen in middle management (DMs, Market Manager, Etc.) so much so that it feels like they have no incentive to actually develop teams at a store level and just train them to specifically benefit their commision,SPIF, and Bonuses that they get as opposed to actually benefitting the company. - The stores are so under developed that most lleaders at that level do not have more than 3 months of experience in their roles and the ones that do are already burned out or have teams with such low morale that it creates a terrible environment to work in. - Systems that are in use are not well kept likely due to employee retention issues with site engineers, and as a result your critical service tool required for operation can abruptly go down with out any ability to gain any kind of support and leadership has even less experience to give solutions. - Not so much a repair culture as iot used to be when it was an independant brand but now has been converted in to a repair the bare minimum to secure insurance sales while also fighting for some level of profit with teams that have an average skill that skews low due to lack of real development.

Explore other reviews about Asurion

5.0
3 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Nice place to work for many

Cons

Layoffs are always around the corner

2.0
2 Jul 2026
Recommend
CEO approval
Business outlook

Pros

The job does pay well and does give you commission and mileage back. It’s 22.05 an hour and .77 cents per mile ( you will drive a lot and your mileage check will probably be the same as your weekly check )

Cons

The job is hyper focused on pushing people to sell VHDP or HTP (VHDP Verizon Home Device Protection ), ( Home Tech Protection ). The job doesn’t really care for the financial situation of a client and will say “ well you could have told them even though they are on a fixed income, they can still get the plan and talk to their ISP about financial hardship “ the staffing is sometimes very scarce and is also very lack of consideration for driving far off with no help if you get stuck. If you happen to have a vehicle issue ( which you will ) you have 7 days to get it back up in running before you get either written up or let go. I did enjoy working for this company, but it was mentally taxing and always was about getting every dollar out the customer even though they already paid for the visit for you to come out, and the phone replacement which they have to pay for monthly. Once you have worked for the company for atleast 90 days you will get a tablet and they will make you start doing Verizon consultation about the customers WiFi and try to sell them these 90 dollar WiFi just so they can make the most money possible. It’s all just give me money even though you already gave me money

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