If you like politics and "playing the game", Asurion might be for you. Otherwise, look elsewhere. - Product Manager Asurion Employee Review

3.0
14 Feb 2022
Recommend
CEO approval
Business outlook

Pros

There are some truly great people that work at Asurion. The product development process (Journey Teams) works well, and enables PMs, designers, and engineers to work closely together. Benefits are decent, and you can feel free to really use the unlimited PTO.

Cons

Building products becomes a battle between the client team and product. Client teams will promise products and features to clients without first consulting product development, leading to conflicts. Building for the end user isn't as important as making Verizon happy. If VZ is happy, the end user doesn't matter. This can be disheartening to people who are passionate about creating products that people love. In fact, the product org lost many, many PMs in 2021 due a combination of this, as well as the politics one has to play in order to advance in any sense within the company. If you aren't drinking buddies with the directors and VPs, good luck moving up. And if you care about building awesome products, look elsewhere. None of them are innovative, and they typically tend to be rehashed products that can be packaged and sold to Verizon/AT&T/any of the big client's customers.

Explore other reviews about Asurion

5.0
3 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Nice place to work for many

Cons

Layoffs are always around the corner

3.0
26 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Training provided, tools and knowledge that help in various aspects, great intro to tech support or engineering.

Cons

Either you are overworked because the store is understaffed or not enough hours because too many part time people. Pay remains low even after years of experience, conditions for drivers doing mobile repairs can be sketchy, drivers during summer can get really hard, busy days can lead to 9-10 hours driving, a big push to be more sales focuses instead of tech repair focused. If there is already a manager; there’s not really a path to go from technician to manager or technician to corporate opportunities.

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