I have never been treated so rudely and disrespectful in a professional training work environment. - CCR Asurion Employee Review

1.0
25 Apr 2014
Recommend
CEO approval
Business outlook

Pros

Very good computer applications and database/ knowledge base used to resolve customer issues for Directtv.

Cons

However, my other experience in training class was riddled with repeated loud, rude, impatient mannerisms by the trainer. I have been in many rigourous,demanding fast paced training classes, which I have easily completed; however, I have never been treated so rudely and disrespectful in a professional training work environment. I have many years of experience and I have developed a thick skin and never take my interactions with customers personal; however, I have never had a trainer/coworker rudely and repeatedly offend me by speaking to me like a child or teenager or something,as a result, I resigned after 3 weeks of unprofessional trainer abuse.

Explore other reviews about Asurion

5.0
3 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Nice place to work for many

Cons

Layoffs are always around the corner

2.0
2 Jul 2026
Recommend
CEO approval
Business outlook

Pros

The job does pay well and does give you commission and mileage back. It’s 22.05 an hour and .77 cents per mile ( you will drive a lot and your mileage check will probably be the same as your weekly check )

Cons

The job is hyper focused on pushing people to sell VHDP or HTP (VHDP Verizon Home Device Protection ), ( Home Tech Protection ). The job doesn’t really care for the financial situation of a client and will say “ well you could have told them even though they are on a fixed income, they can still get the plan and talk to their ISP about financial hardship “ the staffing is sometimes very scarce and is also very lack of consideration for driving far off with no help if you get stuck. If you happen to have a vehicle issue ( which you will ) you have 7 days to get it back up in running before you get either written up or let go. I did enjoy working for this company, but it was mentally taxing and always was about getting every dollar out the customer even though they already paid for the visit for you to come out, and the phone replacement which they have to pay for monthly. Once you have worked for the company for atleast 90 days you will get a tablet and they will make you start doing Verizon consultation about the customers WiFi and try to sell them these 90 dollar WiFi just so they can make the most money possible. It’s all just give me money even though you already gave me money

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