Pros
Decent benefits, pay was higher then other places, and free food sometimes
Cons
Upper management, bonus structure, recognition and rewards for people who do poor stats wise but do as told by their manager or buy into everything blindly, if you work hard and don't have amazing stats because you take 500+ calls a month and have 30+ surveys with a NPS less then 90% you're treated horrible and told you need to do better. Also I worked in MDPP for Asurions client AT&T and what they ask is to much while only paying new people in the department $14.50 and tenured people like I was made $16.15+ a hour which is good and all, but we had so much pressure to hit metrics and NPS that it wasn't worth it. Ontop of all the Spanish agents that get paid $1 more a hour yet take under 150 calls a month, have VTO all the time, and always are getting recognition vs the people who work their butts off and get nothing. Worst job I've ever worked at. Also if you in anyway voice a opinion different then the upper management you will NOT get any kind of promotion opportunity, they only promote people who are friends with managers or people who don't question anything yet can't do the job they get promoted to.