Probably not maliciously bad, but pretty close - Anonymous employee Asure Software Employee Review

This is going to be long. I worked in several different departments across Asure so I'll try to give area relevant reviews. ACQUIRED SERVICE BUREAU: If you've been recently acquired by Asure and are NOT in an area where they seek to establish a permanent hub, look for a new job. Asure's growth strategy is to acquire SBOs for the clients with little to no headcount gain. This is something you can read about in the quarterly earnings transcripts that are published. Their spin is "business as usual" till at most a year in while your clients are transitioned into a standardized instance that can be serviced by their already established service centers. If you have good relationships with your clients, be prepared to look the other way as this happens. I'm putting this area first because it has truly been the most heartbreaking part of working here, and the primary reason I do not trust current leadership. One service bureau had about 70% of their staff let go two weeks before Christmas. IMPLEMENTATION: Asure has several different products that you will be expected to know how to implement in order to be successful. In my opinion, if you're used to this style, it's not that hard to learn (payroll + HR product + Time product). HOWEVER: Work load is immense. There is significant turnover in this department, very little establish training tracks, and not much automation. Be prepared to have little work life balance, a lot of stress, and self-training. Currently this department does not enjoy a great relationship with Sales and can butt heads pretty frequently. PAYROLL PROCESSING: Lots and lots of turnover here. Very little experience left in the department. Not a great established training track for new employees, not a great system in place for personal growth. There's a lack of standardization across the hubs due to Asure's constant acquisition of other Service Bureaus that have their own established methods. Lots of outdated tax filing methods despite more advanced options being available (such as burning tax files to a literal CD and mailing it in rather than uploading it through a website). There are many reviews going in depth about other's experiences here and they are very very valid. You will be overwhelmed with clients and it will be very hard to do a good job. You will miss calls, miss emails, and make mistakes just due to the sheer amount of your workload. You'll ultimately report up into your hub director that most likely will have very limited product knowledge. The company will talk again and again about sales, regardless of Operation's input that it needs to highlight other areas of the business, and you'll feel neglected. Segue: SALES: Crazy turnover here. The reason why the company is ALWAYS talking about sales headcount, in fact, is because they cannot keep sales headcount to the level they want. There are reviews here that go into this in detail, but to be brief: dry pipelines, overworked implementation and operations staff, general lack of training and support. The products themselves are fairly on par with what's out in the world in terms of small business and enterprise levels. A lot of products to know, learn, and sell. Leadership is blunt and rough, there will be yelling and cursing if quotas are not met. ENGINEERING AND PRODUCT: Albeit with the pro listed above, turnover is also a big problem. Lack of senior devs with product knowledge, lack of agile principles, lack of scrum masters and product people. The nature of this business is that almost everything is high priority. Like higher priority than sleep kind of stuff. You're storing SSNs, direct deposit info, etc so data security is HUGE. You're paying people money that they need to live, so bugs impacting that are HUGE. You're ensuring that businesses are staying compliant with local, state, and federal laws, so anything coming out from the IRS needs to be implemented immediately and bugs need to be dealt with swiftly. Releases need to happen at night-- it's not uncommon to be up until midnight trying to release code, and not unheard of to be up until 4 AM doing this either. Getting work out for COVID related items caused essentially an entire team to up and leave-- this team was working literally around the clock trying to get new reports, features, and calculations out for businesses to use. They were shouted at, pushed too hard, and given very little recognition for their work. Representing products to C level staff will be humiliating. They will yell, curse, and generally be unpleasant with you. Product roadmaps do not exist, and Engineering leadership randomly canceled sprint review for the entire org for several months. There are no senior level product roles. Several products do not have a product team, so bugs/improvement requests that are deemed high priority bounce around teams until they find a home. Salaries are not competitive in the slightest. Again, good place to get some experience, not a place to establish a career. INTERNAL HR/PAYROLL: There's very little company culture here. The established HR/Payroll staff was let go or left, so any newcomers to this would see some serious work to be done here. Additionally, employees are jaded towards this department due to numerous payroll and benefit errors committed fairly frequently in the past. It also seems like HR served as an executive assistant to the CEO. MANAGERS: You'll have a lot of staff report to you, and they'll always have a lot of questions. Unfortunately it's extremely hard to get answers to those questions and you'll have to deliver a lot of bad news. There's not a whole lot you can do to recognize your staff or reward them for a job well done. This is another position that broke my heart working here-- I could not get the representation my team needed nor the information they wanted. You most likely won't be given a seat a the table in order for leadership to make the most informed decisions, but you will be given the task to let your employees go or tell them they won't be given bonuses again even though they've been working every weekend for months. COVID RESPONSE: Asure utterly failed its employees during COVID. There were layoffs, furloughs, salary cuts, benefit cuts, and then a very palpable anger coming from leadership in response to complaints. Salaries have since been restored, but bonuses, raises, and some other benefits have not or have been reworked. Working from home is different depending on which department you're in, but I will say that employees were called unproductive, irresponsible, entitled, and selfish during all hands/townhall calls. There was never a given vaccine policy for either direction, and the company never really "cared" at a level you'd want to see during a time when friends and families were dying. COMPENSATION/BENEFITS: Meh. Not competitive salary. No yearly raises. No regular bonuses. Very restrictive policies to get bonuses-- you'll have to be employed for a full year and then the company has to make it's mystery financial goals in order to receive one. Benefits are kind of ok-- spouses are only covered if they do not have other coverage available. 401k matches are funded annually IF you're still employed. Stock prices are low and probably won't get much higher in the near future, but employees are given stocks and/or options as rewards sometimes. There's a president's circle that's based on sales quota for sales, and is open to operations staff on another mystery basis. I have seen some people truly awful at their job get nominated for president's circle so it's definitely based on some kind of personal recommendation that allows for nepotism. PTO is ok... Holidays are not. There are only a few observed holidays, with the rest given as "floating" hours that you need to request off. It doesn't seem that big of a deal until Christmas is on a Sunday and you have a very demoralizing Monday workday. CONCLUSION: I wouldn't recommend working here unless you're just looking to build your resume. This place is really pretty toxic and the industry amplifies that. If you're looking to work in the payroll industry, look at Paylocity or iSolved.