Stay away from Ascension Information Services - AIS - Anonymous employee Ascension Employee Review

2.0
18 Dec 2017
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

AIS is paid hourly with a $3hr per hour on-call, paid time and a half for a call where you get paid minimum 2hrs

Cons

-Upper management is dishonest and does not communicate what so ever it feels like upper management does not have your best interests in mind -Service Desk is useless, told this on a daily basis by the end users, end users constantly asking for your personal number because they don't want to deal with the service desk. - Constantly told by other AIS departments "its not our issue" -AIS departments (mainly application analysts) do not read notes in tickets causing tickets to be constantly misrouted - You are micromanaged to death. -Many many many issuses within Ascension AIS -Implemented a 7am-7pm coverage (was 8am-4:30pm) for all sites but refuse to staff appropriately to cover the extra coverage causing very little work\life balance -Zero accountability, too many associates do not fulfill their job duties\responsibilities.

Explore other reviews about Ascension

5.0
26 Feb 2026
Recommend
CEO approval
Business outlook

Pros

My team is great - leadership cares about their employees. There are lots of ways to continue your education and I love the medical missions done in the community. No place is perfect, but I've worked for other large healthcare systems in the Indy area and this has been the best one! They have internal employees in place if you want to move into a different role/department.

Cons

The charting system is not the best. Most patients and staff are used to EPIC, so moving to that system would be a patient satisfier since it's easy to use and they've probably used it elsewhere, and it would bring new clinical staff up to speed more efficiently. Hopefully one day we will switch.

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Ascension Response
4mo
Thank you for sharing your kind words. Ascension's success is built upon the strength and dedication of our associates. We're thrilled to hear about your positive experience with your team and continued education opportunities. We believe in fostering a collaborative and supportive atmosphere for all our associates. Your feedback is important to us, and we appreciate your contribution to our organization. Once again, thank you!
2.0
18 Jun 2026
Recommend
CEO approval
Business outlook

Pros

The patient population can be very rewarding to work with, and there can be lots of different job opportunities but very limited advancement with mainly lateral department shifts if a person is looking for change.

Cons

Raises are almost non-existent. The "raise" is a yearly COLA of between 2%-3%. There is no ability to talk to anyone regarding a raise, even the admin staff are fully stonewalled in the overlly corporate monolithic HR style of maintaining "fair" wages. I have worked here for several years and I actually earn less now because my "raises" do not keep up with inflation and the actual cost of living. They maintain their functionality on squeezing as much as they can out of one employer by slowly shifting more job responsibilities called "opportunities" onto you without extra pay or change in title that would get a pay increase. They look to higher level licensed staff to provide more coverage for roles that they won't hire for or cut in departments. They do "organizational restructuring" every 6 months because more staff quit, they don't replace the staff, and tell others to absorb the former FT employees job responsibilities without pay increase and being told not to go into OT.

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