Everyone is looking out for themselves and for their own promotions. The customer is not on the radar and is considered to be a pain. Wake up, who really gives you your pay check? Trying to get anything done is painful. Too many data basis that do not sync with each other, too many repetitive steps that take time away from other tasks, and unreasonable goals that are given late (and can change at anytime) with no rhyme or reason and work against those who are on your team. Big turnover. HR is there to for management's benefit, not the employee.