Work from home but pressure to move back into office - Call Center Customer Service Representative Armstrong Group Employee Review

Easy job and great people to work with

Only cons are the emotional drain of customer service

The benefits were very good as well as the free services. Company culture was one of the best I’ve ever experienced and many of my former coworkers I now consider to be good friends.

They underpay you as a way to give you a larger raise every year, when in reality you’re just being given a big raise while being below the average for your payband. And along with that, once you hit your median payband you no longer are given merit based raises, just a flat 3% so there is no incentive to actually go out of your way to do extra work in hopes of getting a big raise, or accounting for inflation. Not to mention during Covid when inflation was the highest I got an amazing whole 2% raise, what a way to recognize your employees for taking on extra work in the height of the pandemic. There was never a moment while I was working here besides year one that I felt I was being compensated appropriately, I left this job for an almost 30% raise at a company 1/5 the size, they have the ability to pay their employees appropriately but they just choose not to.