Say they care but do they….no. No, they don’t! - Emergency Call Taker Appello Group Employee Review

1.0
31 Jul 2025
Recommend
CEO approval
Business outlook

Pros

- Work from home - Equipment supplied - One or two managers ok

Cons

- Not flexible with shifts - Bad pay - Constant stat chasing instead of customer care - No opportunities for progress - Constant monitoring and changing of goal posts - Actual product, the care alarms, out dated - Badly managed data - Health concerns as smoke alarms constantly blaring in headset - Chasing profit instead of customer satisfaction - Management mostly unreachable and don’t care

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1.0
20 Feb 2026
Recommend
CEO approval
Business outlook

Pros

They isn’t any pros to name

Cons

Very strange experience after putting a lot of effort into applying for a job they had advertised. I was told my application wasn’t successful and I asked for feedback on why and they said because they don’t know when I was working at my previous 3 jobs on my cv. This isn’t a valid or justified reason for somebody qualified.. potentially overqualified for the role and who’s interested in applying. I provided the exact dates of employment and they said they’d take another look at my application. Again this is very strange and makes me think In the first instance my application wasn’t taken seriously as I struggle to see how you can reject someone, be asked to explain why and offer some feedback and then backtrack. The company seems to have a lot of roles going at the moment but doesn’t want to give anybody a chance at in interview. Extremely weird experience I am glad this didn’t work out.

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