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Answer Financial

Is this your company?

insurance agent - Insurance Agent Answer Financial Employee Review

1.0
17 Sept 2016
Recommend
CEO approval
Business outlook

Pros

Money is decent, paid training.

Cons

Terrible management, work environment, call center, hours (very small breaks and you don't have a say which shift you get), HIGH pressure, all calls monitored and scrutinized).

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Answer Financial Response
9y
Thank you for your comments. We encourage you to schedule a time with HR to discuss your concerns regarding management and the work environment. AFI Sales Agents are scheduled specifically to maximize the ability to respond to the high volume of incoming calls that our Sales Center receives since we are licensed and offer insurance products in all 50 states from 25 different carriers. This enables our customers’ needs to be met while at the same time enabling our Sales Agents to reap the benefits of their own efforts by earning additional bonuses beyond their base pay (without making one “cold call”). As our company operates in the highly regulated insurance industry, we closely monitor the work of every Sales Agent in an effort to protect our customers, Sales Agents, and carrier partners. We protect our customers by ensuring they receive proper coverages and disclosures. Our auditing supports our Sales Agents in complying with state insurance regulations, minimizing their own personal liability as they sell insurance products. In addition, we protect our carrier partners ensuring their mandated requirements in binding coverages are followed. We always welcome our employees’ feedback by providing multiple forums for ideas and suggestions to improve our work environment. Thank you again for yours.

Explore other reviews about Answer Financial

5.0
23 Jul 2025
Recommend
CEO approval
Business outlook

Pros

Opportunities are available throughout the company

Cons

Nepotism runs ramped in some departments

1.0
11 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Really the only pro's this place has to offer anyone is that they pay for your licensing.

Cons

So many cons its hard to find a place to start. I've been with this company for more than a decade. And I will say that back then it was such a fantastic place to be. But thats the past. Let's start with the newest version of the compensation plan. Or lack there of I could say. They took away the retention bonus that you received monthly. Which is a huge blow for people that write clean business. The point system that they go by is an absolute joke. With actually a few more policies written at this point in the month than the previous month on the old plan, I am at les than half the bonus amount that I was before. On top of that if you do have any policies cancel now they actually take points (money) away from you. So comp plan is a disaster. Now lets talk about what they call your SOMS goals. So first of all, you should look at the very different definitions for the words goal and quota. Because what they have here is definitely not goals by definition but quotas. Because if you dont hit your "goals" (which are quite lofty by the way) you are going to get gone. Just call it what it is. A goal should be something to look forward to and celebrate. Not something that is mandated. Like I said, its a quota not a goal. Now lets talk about micromanaging. Since this company has been fully taken over by Allstate now, it has become just unbearable. I've truly never seen anything like it. Even your breaks are scheduled now. So whatever you do, don't have to use the bathroom outside of your break times. You get two fifteen minute breaks per day. You have to take all fifteen minutes at a time. So like I said don't have any stomach issues. And don't drink too much water and have to use the bathroom outside of those scheduled times. And no, I'm actually not kidding about that. Every single part of your day has to be scheduled. There are no excuses or exceptions. They also are very heavy on call scripting. Which takes away any sort of humanity to the whole process. The call volume is also not very good. The wait times between calls are far longer than they were even 5 years ago. But remember during those wait times you had better not need to use the bathroom or anything at all because you have a schedule for that. And you definitely can't afford to miss a call. You'll get yourself in trouble for that as well. To be honest, there are far more cons to go and my fingers will be done for before I get through the rest of them. There is a reason that very good agents that have been here for a long time are looking to get out. I am as well. I don't have much longer here. The job market in the insurance business is far too wide open for anyone to stay here. So do yourself a favor and stay far far away from this place.

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