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Animal Friends Insurance

Engaged employer

85% pay rates - Assistant Management Accountant Animal Friends Insurance Employee Review

1.0
14 Dec 2024
Recommend
CEO approval
Business outlook

Pros

Remote working is a plus

Cons

Not recognised, zero apreactiaon from those in senior management, under paid, no room for growth

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Animal Friends Insurance Response
1y
Hi, Thank you for taking the time to share your experience with us. We value all feedback and learning about our colleagues’ personal experiences as this allows us to gain insight on how we can improve the working environment for everyone at Animal Friends. We’re very sorry to hear about your experience with Animal Friends. Colleague wellbeing is incredibly important to us, and we continually strive to ensure that colleagues feel empowered to raise ideas and provide feedback. When it comes to salary, we want to ensure our colleagues are paid fairly. We use an external company that gathers information on pay and benefits in the same or similar industries and this data is then used to provide a benchmark salary for job roles within our different business functions. Our senior leadership and management teams are encouraged to adopt an open and supportive approach with their peers and colleagues and are always open to how we can make improvements to better support our people. If you would like to talk to us directly about the management issues you have mentioned, please do reach out to our People team via at peopleteam@animalfriends.co.uk. Kind regards, Emma - Animal Friends Insurance

Explore other reviews about Animal Friends Insurance

2.0
2 May 2026
Recommend
CEO approval
Business outlook

Pros

Flexible working, WFH/Remote upon request Team members at same level were generally supportive and helpful on a day-to-day basis. Opportunity to gain experience handling a high volume of calls and emails.

Cons

Poor and often inconsistent communication from management across the company. Limited career progression, with advancement not always appearing to be based on experience or performance. Consistently high workload, not just during peak periods as suggested by management. Lack of collaboration between departments, with teams operating in silos rather than working together. Very heavy micro-management, including strict monitoring of metrics such as emails per hour, call duration, hold time, and time spent on post-call notes. Hiring and promotion decisions sometimes appeared to be influenced by personal preference rather than merit. Policies around sickness, dependants leave, and emergency leave felt overly strict, with employees often scrutinised or penalised.

5.0
20 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Flexibility, Remote working, 9-day fortnight and nice colleagues.

Cons

Can get busy at times

avatar
Animal Friends Insurance Response
1mo
Hi, Thank you for taking the time to write such a thoughtful review! We strive to provide a working environment in which our colleagues have access to new opportunities to shape a rewarding career path. We love hearing about your personal experience and it’s lovely to know you enjoy working at Animal Friends. It’s great to have you as part of the team! Thank you for taking the time to provide feedback. Kind regards Animal Friends
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