Everything else. The sales pitch is one call close or DONE (they did not disclose this during the interview process) The CRM system is full of people who have been called and hounded countless times. Once you are on a team you are expected to be on camera with the sound up hearing everyone pitch other calls at the same time. (Also never disclosed during the interview) I hated it. And I have been in telephone sales for 12+ years. Good Luck!