Pros
I was fortunate to have coworkers that made working there bearable. There are definitely some great people working there who want to help patients. They just work for crappy people and have no power. Working for a place this awful gave me a great perspective on truly good workplaces.
Cons
Holiday “bonus” is $100 cash from the CEO. But only if you work onsite and only if you put up with him in a Santa suit while forcing people to tell him “Merry Christmas” regardless of their personal beliefs or religion. HR emphasized SMART goals, but individual managers would never actually set any and ignore employees’ requests for benchmarks. C-Suite and executives are all white and mostly male. They only added women to the executive list after multiple complaints internally and externally. Low employee morale was plastered over with propaganda about “improving patients’ lives.” An annual mandatory picnic was the main employee appreciation event and was often held up as a perk. No work/life balance. I would regularly have calls and texts from bosses and coworkers after hours, on weekends and even on PTO, for non-emergencies. Constant complaints from patients about the same problems over and over and every time no one did anything to address the systemic issues. Deadlines were always emergencies but never actually met because senior leadership was constantly changing their minds on projects and priorities. Little to no strategic planning happening here.