Pros
It’s decent pay as a baseline. The company is also doing a lot to increase the overall employee experience by providing more social events & upgrades to lounge spaces.
Cons
Where do I begin?
There is a strong sense of nepotism towards employees that are either related to upper management, share the same religion as upper management, or previously knew eachother through external means. The intake department in particular and it’s management provide more support towards representatives of the same religious background - proving them with easier cases, cutting them slack if monthly quotas are low compared to non-religious representatives, and engaging in better relations overall with those specific representatives. Those reps are given advancement opportunities that other reps aren’t given despite the overwhelming length those aforementioned reps have spent working for this company.. There has been a lot of turnover in my years with intake, and the vast majority have been people of color/women/non-religious who performed equally as well as their religious counterparts. It’s not even subtle how nepotistic the department is about this and it’s well known by every single current representative how to tip-toe around everything.
The company as a whole fumbled terribly when the CDPAP program was eliminated. When most agencies in NY state began changing things up, we were told to “continue as if nothing is happening”. The result? We lose half our business and downsizing the department removes multiple reps despite a promise by the CEO to “keep everyone”. That was a hilarious lie, and a lie that only seemed to target certain representatives that the intake management didn’t seem to like or need (despite longevity to the company, skill sets, or simply not vibing well).
The intake department is labor intensive with very little support. The management is not comforting whatsoever, so you’re incentivized to avoid asking for help in fear of being belittled. They care more about numbers and monthly quotas than about employee relations, mental health, and general care for the human behind the desk.
Also “paid sick leave” is very much a suggested idea and not a guarantee. You may very well be denied or asked to come in if margins for the month are tight. Yep - all numbers baby.