Have fun working in the Burbs - Account Manager Amica Insurance Employee Review

2.0
27 Aug 2010
Recommend
CEO approval
Business outlook

Pros

-Co-workers in remote branch offices tend to be very friendly. -Job is overall very easy and does not require any long hours -Job security is great, you pretty much can't get fired unless you do something obviously wrong. -My boss "Branch Manager" was a laid back person who offered wonderful flexibility. -Relocation package is top notch.

Cons

-Huge disconnect with Senior Management. These people decide where you move and what you do but they now (because branch office visits got cut down) only see you ONCE a year. They have no real clue of how "stellar" of an employee you are b/c they never even work in the same place as you. Opinions are formed during the initial training and seem to stick from there. -You are expected to drop everything and move wherever they ask which a lot of the times does not include a promotion just a lump sum check. Almost ALL their branch offices are in some sleepy suburb even though they 'label' it as the closest large city. Granted they do explain the whole moving thing when you interview and start, but most susceptible young college kids will take anything, especially in this economy. -Promotions are based almost always on a set time frame with the company. Since there is no real gauge to measure job performance, promotions seem to be based on favoritism or who bites the bullet and takes a move to somewhere. Your branch manager can put a good word in for you but ultimately it is out of their hands where you move and if you get promoted. -Don't expect to make a lot of money.

Explore other reviews about Amica Insurance

5.0
8 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Full of great people, nice area.

Cons

No cons or complaints to report.

3.0
28 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Nearly all remote work for most (some are 100% remote). Some still hybrid if you are unfortunate to live close to a branch. They try to keep work life balance there for you. Most management (some do not) actually care for you personally. For the industry, caseloads are manageable (still tough job).

Cons

They are slowly becoming more and more controlling in how you work. The new phone system that is coming in (Genesis) is "big brother" listening in and monitoring your day-to-day activities to make sure you are in fact working. NOT A GOOD FEELING! It started with front line staff and now they seem to be rolling it out to their tenured adjuster staff. They should let the fact that we are settling claims show for itself. They say it is "training." I say it is intrusive and fosters a feeling of mistrust. Can't wait to retire! I love what I do, but don't like the trend I am seeing and feeling.

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Amica Insurance Response
1w
Thank you for taking the time to share this feedback with us on Glassdoor. We’re happy to know that you love what you do, but we are sorry to hear you have some concerns. We’re focused on supporting our teams with training and consistency, while delivering the best experience for our customers. We’d appreciate the opportunity to discuss your comments with you in greater detail, and we’d like to schedule some time to speak with you. Could you please email us at employeefeedback@amica.com? Thank you.
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