Going in the wrong direction - Associate Account Representative Amica Insurance Employee Review

2.0
12 Oct 2021
Recommend
CEO approval
Business outlook

Pros

Good benefits, okay pay, enhanced 401(k), profit sharing

Cons

The company has rapidly declined in terms of employee satisfaction. When I started, the company seemed great. Everyone was so helpful, employees seemed content with their jobs, and management was focused on your development as an employee rather than hitting metrics from higher up. Over the course of my career, the company shifted to being very numbers focused in correlation to growing too fast with no staff to service the additional policies. We started to have 7-8 reps leave in the span of 2 months, and management was like a revolving door. It felt like they were sacrificing the happiness of their employees by trying to hit ever-increasing goals set by higher up’s who have no clue what we did day to day. Things quickly declined even further when the pandemic hit, with the company desperately trying to cram us all back in the office as soon as humanly possible, despite work from home being wildly successful. I did genuinely enjoy my time for the first 1-2 years, but between what I listed above, the very rigid time off policies, absolutely no flexible scheduling, resistance to change in any capacity, and career stagnation in the branch, I made the decision to leave the company. For me, the clear sign to move on was when we received an email about a $2k bonus for any employee willing to stay until the end of 2021. When employee retention is so bad that you have to bribe people into staying, it’s best to get out while you can.

Explore other reviews about Amica Insurance

5.0
8 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Full of great people, nice area.

Cons

No cons or complaints to report.

3.0
28 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Nearly all remote work for most (some are 100% remote). Some still hybrid if you are unfortunate to live close to a branch. They try to keep work life balance there for you. Most management (some do not) actually care for you personally. For the industry, caseloads are manageable (still tough job).

Cons

They are slowly becoming more and more controlling in how you work. The new phone system that is coming in (Genesis) is "big brother" listening in and monitoring your day-to-day activities to make sure you are in fact working. NOT A GOOD FEELING! It started with front line staff and now they seem to be rolling it out to their tenured adjuster staff. They should let the fact that we are settling claims show for itself. They say it is "training." I say it is intrusive and fosters a feeling of mistrust. Can't wait to retire! I love what I do, but don't like the trend I am seeing and feeling.

1
avatar
Amica Insurance Response
1w
Thank you for taking the time to share this feedback with us on Glassdoor. We’re happy to know that you love what you do, but we are sorry to hear you have some concerns. We’re focused on supporting our teams with training and consistency, while delivering the best experience for our customers. We’d appreciate the opportunity to discuss your comments with you in greater detail, and we’d like to schedule some time to speak with you. Could you please email us at employeefeedback@amica.com? Thank you.
See reviews by: Helpful|Rating|Date|All