The benefits are GOOD, especially the medical benefits - you WILL need them for this HIGHLY STRESSFUL position! - Customer Care Professional American Express Employee Review

STRESSFUL to the point of CREATING sickness, I mean, physical illness. I never thought it was possible until working here. Some supervisors are insane slave-drivers. Even when you are exceeding metrics and your CSATs are great, it is NOT good enough. Some will set standards for you that they cannot meet themselves. Trust me, I have listened to a couple of their calls. A very political environment - it is really about who you know and who LIKES you Passive Aggressive Environment - Many have very nice-nastynastynastyNASTY attitudes Cult-Like Environment - Jonestown-ish. Don't drink the Kool-Aid! CUT-THROAT - Don't trust what anyone tells you unless you have it in writing. They will throw you under the bus, jump in the drivers seat and run you over, back over you, run you over AGAIN, then wipe of the steering wheel like they did NOTHING wrong. EVERYTHING else that you can imagine in a hostile work environment. Pretty much, anything that doesn't involve the pay and benefits and keep in mind, the health benefits are NECESSARY if you work here. WARNING: Do not trust ANYONE in their Ombudsman department. There is NO confidentiality....whatsoever.