Customer Service - Customer Service Alpha Connect Employee Review

5.0
12 Aug 2015
Recommend
CEO approval
Business outlook

Pros

I started as full time but due to some issues I was able to move to part-time and they were very accommodating. I used to work in collections and while this is very different from collections I was able to use a lot of my skills learned at my previous job here. It is very straight forward and the policies are easy to follow if you stick to them. Overall I like the people I work with and have not had any major issues.

Cons

Sometimes when there is too much time between calls, management will ask if anyone wants to go home early and I usually take that opportunity to be with family without thinking how it affects my pay when payday comes. Customers can be rude and sometimes it starts to get to you.

Explore other reviews about Alpha Connect

5.0
22 Sept 2024
Recommend
CEO approval
Business outlook

Pros

Worked my way up in this company.

Cons

High stress levels, high turn over.

3.0
14 Dec 2024
Recommend
CEO approval
Business outlook

Pros

Easy money: just being on the phone.

Cons

Seems kind of scammy… a lot of unsatisfied customers

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