Promoted on Paper, Not on Payroll - Learning Delivery Manager Alorica Employee Review

• Little to no guidance from my manager—mistakes often led to being ostracized rather than coached • Many new leaders were unprepared for people management; one-on-ones were deprioritized or constantly rescheduled without regard for employees’ availability • I acted as manager from November 2024, completed all requirements, and by February 2025 my title was processed, yet I received only a temporary allowance for more than six months • At my 3-month probation mark, my manager said she would process my confirmation—I still have the signed and approved performance evaluation form to prove it, but no action was taken (excuses ranged from, tool being down, Approval delay, ratio not matching salary) • Escalating concerns beyond my manager led to criticism instead of resolution; I was repeatedly told “it’s being processed” without real updates • My confirmation was only approved after I resigned, and compensation was positioned as coming from client incentives, not the company itself • Retroactive pay was denied, and the adjusted offer was below expectations, leaving me feeling undervalued and misled