Customer service=OK, Customer service/sales=no so good - Anonymous employee Alorica Employee Review

2.0
18 Jan 2011
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Most of the people that work there are OK...standard CS workers, mostly females in their 20's...fun to listen to conversations between calls

Cons

No real direction on careerpathing. You don't really get an idea of how to advance or change departments...job descriptions can turn on a dime so you have to be will to make sudden changes.

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2.0
7 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Telework, managers are communicative with staff and help us get better at the phone calls to pass QA

Cons

Always threatening to fire if we did not try to get people to buy things at the end of enrolling them into Duke Energy

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