Pros
Great Benefits Package. Great People at representative level.
Cons
Alorica does not keep track of employee's salary. The systems, which are required to track employee time sheets keep crashing on regular bases. This results in the employee's time data sheet for pay to be inacurate, which in turn results in lower pay. Once the time data is inacurate, there is no valuable proof for the employee of time worked other than the management's fine tuning of time sheets. The management at the DirecTV client center is absolutely lost in what is happening at any level. The center has just launched and promotions are given out in a favoritism fashion. If the managment likes a particular employee than he or she can count on a promotion but if not, qualifications and work performance do not matter in order to be considered. The management believes that the best method to motivate employees is to treat them like garbage and to even pick at individuals self worth even if there was no significant control over the type of call received. The DirecTV commission plan is crap. If you are told that you are going to receive an extensive amount of commission for any sales, DO NOT believe it. The commission plan is based on different tiers where you do not have control over any. Most calls routed to the inbound agents are ineligable to be sold but do count toward your commission pool, which makes it next to impossible to make commission. Unless the hourly pay is all you need to live on, look for another, better paying, more dignifying job.