Dead end job - RCN Billing Customer Service Representative Alorica Employee Review

2.0
14 Oct 2016
Recommend
CEO approval
Business outlook

Pros

-CSR's make above minimum wage. -Very easy job ( dependent on the account they put you on) -Paid training. -Low standards( you can show up late, dress how ever you want) -They will hire ANYONE who can speak english and use a computer.

Cons

-High attrition rate among employees. -You want to use your PTO? too bad, they constantly turn it down. -salary cap is $14.00 ( basically you can work there for 15 years and only make $14 a hour) - No growth what so ever, if you're hired as a CSR expect to be one for ever. -The company kitchen is grossly overpriced.

Explore other reviews about Alorica

2.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

It’s a job. Helping people some are grateful

Cons

Coaching every week. Never positive feedback. Support to staff is limited.

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