Company is great, department is a mess. - Contact Center Specialist Allianz Employee Review

Quick interview process, maternal leave was available before 1 year of employment

You did have to work at least one day on the weekend.

Good benefits, hybrid work arrangement is flexible (you can choose your 3 days in office)

Tenure and friendship is valued more than actual skillsets. Many people in Ops have no formal college education or true technical skills, and have been complacent in the dept for 10+ years. This leads to inefficient and stale processes that are reluctant to change. The culture is extremely passive aggressive and long-tenured employees are not welcoming to new hires from outside of the organization. People will go out of their way to sabotage opportunities for those offering new perspectives with greater value add. This causes forced interactions with low value collaboration. Many in analytical roles do not even understand basic Microsoft Office skills, Excel functions, V/XLOOKUPS, etc. and data is often reviewed manually per line item… This company is run like a low budget mom and pop shop where inefficient and backwards practices are toxically in circulation.