Pros
WFH Teammates were all smart and super knowledgeable
Cons
The worst job I've ever worked! 2 weeks of training ONLY then they start assigning you tickets and expect you to meet 50% of goals, without ANY GUIDANCE. If you complain, you're the problem. After 1 month, you will be expected to operate at 100%. If after 3 months you are not meeting goals, PIP! Bonus points, every month, you will get a new label that you have no prior knowledge of, so you will always feel lost! Managers don't care if you are drowning in work. They only care if you are closing cases. Yeah managers are not technical at all so they will only refer you to ask the SME of that label, who are your teammates, who are also dealing with high case loads. Feeling stressed and need a vacation? Think again. When you get back, you will have 10+ cases escalated, with 10 more cases assigned to you THAT day because you need to make up for missing work for the time you were out (it's only fair cause the team has to pick up your slack). Sunday scaries are nothing compared to post-PTO scaries. Tickets should be escalated to another team? Well, did you check with the other team if they WANT to take it? If not, then YOU need to take care of it, even though there's nothing you can do! You think it's unfair? Who cares? All tickets are Support tickets, whether you like it or not and if you don't know because you're not trained, then you're just a bad worker. The recruiters will say a lot of things to get you to work here because turnover is crazy high. Seriously, ask them how many they had to replace last year. If they say anything less than 5, they're lying. This team recruits year-round because no one lasts for more than 6 months here! Benefits are bare minimum. Yes, they have Blue Cross Blue Shield (and they will flaunt it). BUT they are on this weird plan where they can pick and chose what to cover so it's not as clear-cut as you'd think!