Workload / call volume - Member Service Representative Alignment Healthcare Employee Review

I like it here supervisor is nice everyone is nice everyone helps each other out

10 minute breaks I was used to getting 15 minutes

Job description for Remote Nurse Health Specialist said "Must be flexible with schedule as position is active 24 hours 7 days a week. This includes alternative shifts such as day, evening, or overnight, weekends, and holiday coverage". I had a screening interview with a recruiter and he texts me a couple hours before our scheduled time and said "I meant to mention, but the schedule for this role is an overnight position". They never mentioned it was solely an overnight position. I wish they had so I wouldn't have spent hours preparing for the interview and writing a cover letter.

Inaccurate job description. Should have written it was a Full Time Overnight shift. Waste of my time applying for this. I was okay with a "flexible, rotating shift" and even occasionally working overnight, but not all overnight shifts. Unprofessional job description.