Growing but need to implement diversity sensitivity training - Clinical Manager Aligned Modern Health Employee Review

I feel like a used car salesman ,as the Doctor is more concerned about a patient’s insurance coverage than the individual. Many red flags around diversity and cultural sensitivity. Doctor jokes/comments about patient ethnic backgrounds, accents, age and gender identity. This is definitely not a good look for a company expanding in a cosmopolitan city. The leadership team also has unrealistic expectations of what it takes to learn and adjust to the systems they use. They expect new employees to master at juggling multiple tasks and effortlessly perfect a challenging process perfectly, while memorizing scripted interactions with a wide variety of clientele all while navigating through a system that they themselves say is flawed and not user friendly in less than a month.