Great benefits, low pay, no work/life balance, toxic leadership and culture - Technology Client Manager Alight Solutions Employee Review

2.0
19 Dec 2022
Recommend
CEO approval
Business outlook

Pros

The people I worked with in my immediate area kept me there for more than a decade. If it weren't for them, I would have left in early 2000's. Benefits were really the only dollar associated value that was as good or better than most other companies. Work from home is a viable option for most.

Cons

If you are salaried, prepare to work 60+ hours per week on the regular and you will be given more and more responsibilities with little to no pay increases(2% pay increases year over year were the norm for the last 10-15 years - I should know, I was a director and lead directly or indirectly 100's of colleagues over the years). Work/life balance is preached - NEVER practiced. When my parent passed away I was away for 5 days and came back to all the work that I had when I left, nothing was transitioned and work had piled up. I worked 80 hours the next week to get caught back up and was given little to no support or sympathy from my manager who only cared that I was back to do the work. Emails were sent to me WHILE I was on leave for things to do when I got back which would notify me constantly on my phone during a time where I was trying to field calls/emails from family and friends. This was extremely insensitive and tasteless. When I came back from bereavement leave several of my co-workers informed me that they were instructed to "leave things" for when I got back. The amount of talking behind other colleagues backs was what became the final straw for me. The culture from Aon(which was/is a great company) did NOT translate to Alight and is why this company goes through CEO's like nobody's business. They are on their 4th or 5th CEO in the last 4 years. It's unreal. Other than good, not great, medical benefits - there is nothing going for this company. My final straw was when my last manager informed me that I had to lie to the client about why we failed to meet a service level contractual requirement that would have caused a 10K monthly penalty back to the client. I was told - "inform the client that we met the SLA or I'll find someone who will(you'll be let go)". In hindsight I should have reached out to HR, but unfortunately the HR lead was best friends with my manager, so I felt trapped. It's the good ole boys/girls club there for sure and they will watch out for one another above all else - toxicity above and beyond. Thank goodness I got out and haven't been this happy in my career since leaving. I hope for those that I know that still work there that things turn around quickly with this latest CEO, but it's going to take someone very patient and brilliant to turn around this company.

Explore other reviews about Alight Solutions

5.0
2 Dec 2025
Recommend
CEO approval
Business outlook

Pros

Flexibility Work life Balance Very customer centric

Cons

Some deadlines can be hectic

avatar
Alight Solutions Response
6mo
Thank you for highlighting the flexibility, work-life balance, and customer focus you experienced. We appreciate your long-term commitment and are proud to offer an environment that supports both our colleagues and clients.
3.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

consistent schedule, easy to understand promotion map, support from other reps

Cons

Abusive callers, pay range, inconsistent holidays

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